Support

At Mirrormapper, we are committed to helping you get the most out of your drone hardware, software, and services. Whether you’re troubleshooting an operational issue, looking for documentation, or need expert guidance, this page connects you to the right resources and support channels.

How Can We Help? Product & Technical Support

Support for your hardware and software includes:

  • Setup and activation guidance
  • Firmware updates
  • Connectivity and configuration
  • Flight planning and data processing advice
  • Software usage (DJI Terra, DJI FlightHub 2, DJI Modify, Cloud Compare, ShareUAV Cloud Studio and more)

Need help now? Submit a support request via our form below or connect with our team directly through the contact details at the bottom of this page.

Warranty & Returns

Warranty Coverage Products purchased from Mirrormapper include manufacturer warranty and are supported through official DJI channels where applicable. Warranty coverage varies by product; please refer to your product documentation. ACCC 1 Year warranty applies on all products and cannot be superseded.

Returns & Exchanges If your product is defective or you need a replacement, visit our Refund & Returns Policy page for details on eligibility and next steps.

DJI Care Refresh

For accidental damage, crashes, water exposure, or flyaways (if purchased).

How to use DJI Care Refresh:

  1. Log in to your DJI account at repair.dji.com or service.dji.com.
  2. Create a case: Go to Repair Services > Request Repair Service Online (or DJI Care Express for faster replacement where available).
  3. Select your product, describe the issue, upload required details/photos/video/flight logs if prompted.
  4. Follow DJI instructions: Pay replacement fee (if applicable), send damaged unit back (or use Express for advance replacement).
  5. Receive replacement after processing.

Check coverage/status: https://repair.dji.com/device/search Track cases: https://repair.dji.com/mycase/index 

Standard returns

Documentation & Resources We maintain a curated set of resources to help you operate confidently:

  • User Manuals: Official DJI documentation for aircraft and controllers
  • Software Guides: Setup and operational guides for drone mission planning and processing tools
  • Regulatory Resources: Links to CASA and airspace compliance information
  • Safety & Best Practices: Pre-flight checklists and operational standards

Submit a Support Request Describe your issue in detail: Support Form Please include:

  • Product model
  • Serial number
  • Software version
  • A clear description of the issue
  • Screenshots or error messages

Our support team will respond as quickly as possible.

Contact Us Prefer to speak directly with our team?

Email:

Phone: +61 414 149 686 Hours: Monday - Friday 9am to 5pm

Why Choose Mirrormapper Local Expertise Our support is delivered from Melbourne by professionals trained in enterprise-grade drone systems and sensor workflows.

Certified Knowledge We stand behind the products we sell and integrate, with deep understanding of DJI equipment and allied software solutions.

Commitment to Your Success From first-flight setup to advanced mission workflows, we aim to reduce downtime and maximize the return on your investment.

Contact us